Job Description
Job Description :
Title
Senior Product Designer, Webex Calling Experiences & AI
location
San Jose, CA
Type
Contract
Interview Mode:
Virtual
Important
No Remote, No Hybrid
Job Description:
- Design end-to-end calling experiences across Webex desktop, web, mobile, and device surfaces.
- Partner with product managers, engineers, architects, researchers, and other designers to define user flows, interaction models, and implementation-ready designs.
- Proactively identify opportunities where user needs, product strategy, and platform capabilities intersect, then use design artifacts, prototypes, and storytelling to help the team align on direction.
- Explore how AI-assisted and agentic workflows can improve real-time communication without adding friction or reducing user trust.
- Create prototypes at the right level of fidelity, from quick workflow explorations to polished concepts for stakeholder alignment, usability testing, and engineering handoff.
- Use Cisco's design system to produce consistent, scalable experiences while identifying gaps or new patterns needed for calling-specific use cases.
- Validate design decisions through usability testing, heuristic review, customer feedback, and collaboration with UX research.
- Document interaction behavior, accessibility considerations, edge cases, and design rationale for product teams.
- Help align teams around a shared product direction through strong storytelling, systems thinking, and pragmatic design judgment.
What We're Looking For
- 7+ years of product design, UX design, or equivalent experience designing complex digital products.
- A portfolio that shows strong systems thinking, interaction design, product judgment, and the ability to simplify complex workflows.
- Experience designing for enterprise SaaS, collaboration tools, communications platforms, admin tooling, or similarly complex product ecosystems.
- Strong product intuition and the ability to connect user needs, business goals, and technical constraints into clear design direction.
- A proactive approach to identifying gaps, framing opportunities, and helping teams make better product decisions before solutions are fully defined.
- Strong command of Figma, prototyping, design systems, accessibility, and modern product design practices.
- A practical accessibility mindset, including familiarity with WCAG and inclusive design principles.
- Comfort working with ambiguity, technical complexity, and fast-moving product priorities.
- Strong collaboration skills with product management, engineering, research, and design partners.
- Experience using AI tools to accelerate design exploration, prototyping, research synthesis, or workflow generation, paired with clear judgment about where human design thinking matters most.
Nice To Have
- Experience with telecommunications, calling, meetings, messaging, contact center, or real-time communication products.
- Experience designing AI-assisted workflows, automation, agents, or intelligent recommendations.
- Experience working across multiple platforms, including desktop, mobile, web, and hardware-integrated experiences.
- Familiarity with enterprise admin, provisioning, compliance, security, or regulated customer environments.
Job Tags
Hourly pay, Full time, Contract work, Part time, Seasonal work, Remote work