Responsibilities
Act as the L3 escalation point for complex network incidents across LAN, WAN, Wireless, and ADC environments.
Troubleshoot and resolve high-severity network issues within SLA.
Provide support for Fortinet SD-WAN, Cisco Catalyst Switches, Cisco WLC-based Wireless Networks, F5 BIG-IP ADC, and IPAM/DDI solutions.
Lead Major Incident Management (MIM) calls and drive incident resolution.
Ensure SLA and KPI targets are met.
Manage tickets using ServiceNow or equivalent tools, including RCA and post-incident reviews.
Coordinate with vendors, ISPs, and internal stakeholders during incidents.
Execute LAN/WAN migration projects, including planning, implementation, and validation.
Prepare and maintain network design documents, as-built documentation, and SOPs.
Create and update network topology diagrams.
Follow up with client project teams on deliverables and milestones.
Hand over completed projects to Operations teams, including knowledge transfer and runbook creation.
Strong hands-on experience with Fortinet SD-WAN.
Strong knowledge of Cisco Catalyst switching, including VLANs, STP, EtherChannel, and QoS.
Experience with Cisco Wireless Controllers and enterprise Wi-Fi deployments.
Working knowledge of F5 BIG-IP ADC, including LTM, APM, WAF, Pools, Virtual Servers, and SSL profiles.
Experience with IPAM/DDI solutions, including DNS and DHCP.
Experience in Major Incident Management, SLA, and uptime management.
Strong troubleshooting and root-cause analysis skills.
Experience with ServiceNow or similar ticketing tools.
Bachelor s degree in Engineering, Computer Science, or equivalent experience.
10 12 years of relevant enterprise network experience.
Experience working in an ITIL-based service environment is preferred.
CCNP/CCIE, Fortinet NSE, F5 Certified Administrator, or ITIL Foundation certifications are preferred.
Strong communication, analytical, and problem-solving skills.
Ability to work independently and lead technical discussions.
Strong stakeholder management and customer-focused mindset.
Willingness to participate in on-call rotations if required.
...with the Product team to help shape future roadmap priorities. Develop and share technical enablement resources, product knowledge,... ...platforms (Shopify, including checkout extensibility, Adobe Commerce/Magento, BigCommerce) and/or the shipping, carrier rating, and order...
...incredible growth and opportunity.We're looking for a motivated Recruiting Assistant to join our team in a key role supporting recruiters... ...HR and Recruiting from the ground up.Responsibilities:Coordinate interviews between candidates, recruiters, and hiring managers...
...Electronics Assembler / RF Test Technician Schedule: Monday-Friday | 7:00 AM - 3:30 PM Build, Test, and Innovate Do you enjoy working with electronics, troubleshooting technical challenges, and using advanced test equipment? We're looking for an Electronics...
...a $2500 Signing Bonus! Central Veterinary Hospital in Fremont, CA is a well-established... ...for a three experienced Veterinary Assistants to join our growing team!Were... ...hourly rate of $25 - 30 per hour based on experience, along with a$2,500 signing bonus for...
...Cook 2 Intermediate Line Cook $20 - $24/hour Seasonal & Full-Time Positions Available Ready to level up? As a Cook 2, you'll independently manage high-skill stations while mentoring entry-level cooks and maintaining consistency during service. This role...