Job Description

Mortgage Loan Servicing Representative – To $50K – Milwaukee, WI – Job # 3583

Who We Are

The Symicor Group is a boutique talent acquisition firm based in Schaumburg, IL & Rockport, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former bankers or accountants themselves!

We know how to evaluate the very best banking and accounting talent available in the market. Whether you are a candidate seeking a new opportunity or a bank or company president trying to fill an essential position, The Symicor Group stands ready to deliver premium results for you.

The Position

Our community bank client is seeking to fill a Mortgage Loan Servicing Representative role in the Milwaukee, WI market. The successful candidate will be Responsible for escrow and loan servicing tasks, responding to internal and external customer inquiries related to mortgage and consumer loans, providing high-quality customer service and supporting insurance and investor servicing functions as needed.

The position includes a generous salary of up to $50K plus incentives and an excellent benefits program. (This is not a remote position)

Mortgage Loan Servicing Representative responsibilities include:

• Escrow management for the Mortgage and Consumer Loan Portfolio:
  • Establish and maintain escrow accounts within the bank’s core system.
  • Perform escrow analyses and ensure timely disbursement of property taxes.
  • Track and address delinquent property taxes.
• PMI Administration:
  • Activate, disburse, and close PMI.
• Regulatory and Policy Compliance:
  • Ability to adhere to all regulations, investor requirements, and internal policies.
• Investor Servicing Support:
  • Assist in the management of investor servicing portfolios, including:
    • Monitoring and maintaining Freddie Mac and FHLB portfolios and associated payment activity.
    • Remitting payments, payoffs, and other transactions to the secondary market, and resolving any edit requests.
    • Performing a variety of investor servicing functions as needed to support ongoing operations.
    • Compiling and forwarding audit documentation in accordance with investor requirements.
    • Executing monthly investor accounting cycles and processing related invoices.
    • Reviewing and working investor-related reports to maintain up-to-date and accurate data.
    • Staying current on investor servicing guidelines and reporting obligations.
  • Perform A+ Warehouse lending responsibilities as needed. 
• Insurance Monitoring:
  • Monitor, disburse, and scan hazard and homeowners insurance documentation.
    • Establish force-placed flood insurance coverage in compliance with regulatory guidelines.
  • Reporting and Reconciliation:
    • Reconcile internal investor and ledger accounts.
    • Review various reports to identify and resolve exceptions, errors, and out-of-balance items.
  • Loan Servicing Support:
    • Verify year-end loan documentation and work internal loan reports.
    • Perform servicing tasks such as:
      1. Credit references and mortgage verifications.
      2. Generating and applying payoff requests (via check or wire).
      3. File maintenance and construction draw processing.
      4. Responding to customer inquiries and servicing requests.
  • Provide excellent internal and external customer service.
  • Any other duties as assigned.

Who Are You?

You’re someone who wants to influence your own development. You’re looking for an opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future.

You also bring the following skills and experience:

• High School diploma or equivalent required.
• Six months to two years related experience and/or training; or equivalent combination of education and experience.
• Experience with Jack Henry SilverLake a plus.
• Strong problem-solving and critical thinking skills.
• Self-starter, inquisitive, decisive, and accountable.
• Ability to prioritize and organize workflow, complete simultaneous projects by required deadlines. 
• Regular, dependable attendance and flexibility in schedule when required.
• Professionalism in written and verbal communication, demeanor, and appearance; able to interact positively with coworkers and customers.
• Strong analytical skills, numerical aptitude, and ability to plan ahead and solve problems.
• High attention to detail and a strong commitment to accuracy.
• Demonstrates teamwork and initiative to support branch or department success.
• Take the initiative to learn and share industry knowledge.
• Accept and deliver constructive criticism with tact and respect. Ability to retain knowledge gained from corrections or errors.Handles confidential conversations and information in a professional and ethical manner, in line with bank policies.

The next step is yours. Email us your current resume along with the position you are considering to:

resumes@symicorgroup.com

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