Job Description

Join our team and be part of something truly transformational!

CareGard Warranty Services, part of Automotive Financial Group (AFG), has been redefining the automotive protection industry since 1994. Over three decades, we’ve grown into a trusted leader in vehicle service contracts and protection products, partnering with dealerships, finance companies, and OEMs nationwide. Our focus goes beyond products—we’re dedicated to developing great people and building a culture grounded in trust, reliability, and exceptional service. Today, CareGard is recognized as a top‑rated extended warranty provider with a reputation for consistency, integrity, and industry‑leading customer satisfaction.

Excellence Is in Our DNA

At CareGard, we hire people who think like owners. You’ll find a team that embraces initiative, accountability, innovation, and an unwavering commitment to excellence. Our culture empowers you to grow, dream bigger, and approach challenges with curiosity and vision. As we continue expanding, we’re looking for individuals who want to become the best version of themselves—professionals who lead with integrity, push boundaries, and help shape the future of automotive protection.

About You

You are a sharp, problem-solving professional ready to take your technical claims knowledge to the next level. You have a strong understanding of ancillary policies and contract coverage, but you also possess the analytical skills required to dive into more complex claim reviews, investigations, and technical evaluations. You balance standard claim processing with advanced, specialized scenarios, using your expertise to make fair decisions. You are a strong communicator who thrives in a fast-paced environment, maintains meticulous records, and values continuous professional development and growth.

Duties and Responsibilities:

• Understand ancillary policies in order to adjudicate claims
• Verify submitted claim requests to ensure they comply with terms of contract coverage
• Process verified claims in the online portal, including documenting all communications
• Work directly with repair facilities providing payment on approved claims
• Answer internal/external claim and coverage inquiries via phone, email, mail, and fax
• Work with other adjusters and departments to ensure accurate and timely customer service
• Maintain accurate record keeping, including data entry, analysis, and follow-up tracking
• Meet 5 Star Google Review Requirements per company policy
• Assist with investigation, evaluation, and resolution of complex claims within defined authority limits (up to 50% of workload)
• Analyze claim data and supporting documentation to ensure validity and adherence to company procedures
• Apply technical knowledge to support fair and timely claim decisions
• Partner with leadership and team members on complex claim scenarios as assigned

Qualifications:

• Work onsite Monday - Friday (Grapevine, TX)
• Must possess at least 1 active ASE Certification (A1–A8)
• 2 years experience as a technician
• Ability to type 30 WPM or greater
• Strong analytical, problem-solving, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Clearly communicates information to callers and accurately obtains all required information
• Excellent Customer Service skills
• Working knowledge of Microsoft Word, Excel, and Outlook products
• Data Entry (accuracy a must)
• Reliability and dependability are a must in this position
• Bilingual - Spanish/English (preferred)

Benefits offered:

• Nine Paid Holidays
• Education/Licensing assistance
• Paid time off (10 days the first year)
• No evenings
• Health/Dental/Vision Insurance
• 401(k) match
• Employee recognition and company events

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