Manager, Global Supply Chain/Logistics Job at ICON, Rochester, NY

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  • ICON
  • Rochester, NY

Job Description

This role manages global supply chain, logistics, and site technical support operations for a clinical research organization. The manager oversees shipment coordination, vendor relationships, cardiac equipment support, and process improvements across multiple locations.

Responsibilities

  • Lead and manage supply chain, logistics, and site technical support teams
  • Coordinate timely shipment delivery to clinical sites and monitor tracking alerts
  • Oversee customs documentation, invoicing, and international regulatory compliance
  • Establish courier partnerships and monitor performance metrics and costs
  • Identify and implement operational improvements and represent department in sponsor audits

Requirements

  • Knowledge of global logistics, import/export documentation, and international shipping regulations
  • Experience managing supply chain or logistics teams and operations
  • Familiarity with cardiac equipment technical support and configuration
  • Strong vendor and courier relationship management skills
  • Ability to maintain performance metrics and drive continuous process improvement
  • Project coordination and cross-functional collaboration experience

Compensation: $100,472.00 - $125,590.00

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