Job Description

Role: Change Manager

Location: Jacksonville, FL (Hybrid)

Type: Contract

Role Responsibilities:

• Coordinate Windows Server and VMware patch management activities, including engagement with Windows and VMaaS engineering teams, Operations teams (including vendors), application owners and server owners to support a smooth end-to-end patching pipeline.
• Providing governance and oversight of timely operating system patch delivery.
• Creation and management of patching schedules / slots.
• Creation and management of change tickets and following up on required approvals.
• Coordinating the remediation of gaps or shortcomings in Windows and VMaaS patch compliance reporting.
• Supporting central patch management teams with governance of the patch ageing estate by coordinating with ITAOs, application owners and server owners to resolve scheduling issues and improve overall patch compliance.
• Managing weekly DB/vendor interlock meetings for Windows & VMaaS patching, supporting approvals for patching-related change requests and progressing Windows & VMaaS escalations.
• Perform a support role for patch management tooling, including ServiceNow.
• Act as a key contact for internal audit, external audit and regulators on Windows & VMaaS patching queries, and respond to ITAO, business area and audit queries relating to patch status, scheduling and technology-specific matters.
• Maintain the key operating procedure documentation for Windows and VMaaS patch management in collaboration with key process delivery stakeholders.
• Interfacing with Major Incident Management teams for critical, out of band, patch deployments.

Basic Qualifications:

• Experience of patch management processes, vulnerability management concepts and related tooling.
• Experience collaborating with infrastructure functions, including leading interlocks, gathering requirements, facilitating workshops with key stakeholders, and producing senior management and audit documentation for projects and ongoing operations.
• A good understanding of Windows Server and VMware operating systems; hands-on working knowledge would be an advantage.
• A good understanding of cloud-hosted compute environments.
• Strong Excel skills and the ability to perform data analysis.
• Experience of Agile methodology and using Jira.
• Basic AI skills, including experience with tools such as Gemini or Copilot, would be beneficial.

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