The Scrum Master serves as a servant leader, coach, facilitator, and change agent who enables high-performing teams, removes impediments,drives continuous improvement, and fosters a culture of accountability,collaboration, and transparency.
Key Responsibilities
Agile Leadership & Facilitation
- Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.
- Coach team members, Product Owners, and stakeholders on Agile values, principles, and best practices.
- Foster a culture of continuous improvement and help teams mature in Agile adoption.
- Promote servant leadership and empower teams to self-organize and deliver predictable outcomes.
Delivery Management
- Partner with Product Owners to ensure a healthy backlog that is prioritized, refined, and aligned with business objectives.
- Monitor sprint progress, team capacity, velocity, and delivery commitments.
- Identify and remove impediments that impact productivity and delivery timelines.
- Drive transparency through Agile metrics and reporting, including velocity, sprint burndown, say/do ratio, cycle time, and team health metrics.
- Support PI Planning, quarterly planning, and roadmap execution when operating within a scaled Agile environment.
Item Management Technology Support
- Support delivery of technology solutions related to:
- Item Master Data Management
- Product Information Management (PIM)
- Item Onboarding and Maintenance
- Product Hierarchy and Classification
Stakeholder Management
- Facilitate communication between business and technology teams.
- Provide regular status updates and escalate risks, issues, and dependencies appropriately.
- Build strong relationships across cross-functional teams and leadership.
- Support release planning and coordination across multiple technology teams.
Continuous Improvement
- Analyze team performance metrics and identify opportunities to improve efficiency.
- Lead retrospectives that drive actionable improvements.
- Implement Agile best practices, tools, and techniques that improve predictability and quality.
- Mentor team members and support Agile transformation initiatives
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science,Business, or related field, or equivalent work experience.
- 7+ years of Agile Scrum Master experience supporting technology delivery teams.
- Strong understanding of Scrum, Kanban, and Agile methodologies.
- Experience supporting retail, merchandising, inventory, supply chain, or master data management systems.
- Proven ability to facilitate cross-functional teams and manage competing priorities.
- Experience using Agile management tools such as Jira or equivalent.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
Preferred Qualifications
- Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification.
- Experience working in automotive aftermarket, retail, e-commerce, or supply chain environments.
- Knowledge of Item Management, Product Information Management (PIM),Product Master Data, or Merchandising platforms.
- Experience working within SAFe or scaled Agile frameworks.
This role is ideal for a Scrum Master who is passionate about Agile delivery, enjoys working in a fast-paced retail technology environment, and can help Item Management teams deliver high-quality solutions that improve product data, merchandising effectiveness, and customer experience.
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